Showing posts with label Bell Canada. Show all posts
Showing posts with label Bell Canada. Show all posts

Monday, December 2, 2013

A Technological Dinosaur

I started with a Commodore 64 and I used to type in games and other programs out of magazines. This was a great way to learn some Basic Programming as I would always make some typos, and while trying to find the problem, I often learned what various commands did.  I was able then to create a little program of my own, that enabled my hubby to shave hours off a monthly task he did at home as part of his job.  I was quite proud that I had learned enough to be able to help him in that way.

As time went on, I was able to help various friends do the things they wanted to be able to do on their computers, and even became a Newbie Helper on the 50Plus chat room. I was pretty good at that as I was able to get 80 year olds, who had never had a computer before, to understand and implement what I was telling them.  And all that was done online, though the chat window, or sometimes by private message.

Times have changed however, and the technology has been developing so quickly I have had trouble keeping up with it. I'm still working on an old Windows XP machine (which I will cling to as long as I possibly can). I also now have a second hand laptop, but I seldom use it as I find it awkward to type on, and often revert to the two fingered method (and I really don't want to do that).  My young grandsons both have  iPads, and I'd love one, but I'm not sure it would suit my needs. I want something with a USB port, so I can load geocaching way points on it if we find ourselves with some spare time while away from home.  Today there are so many different tablets, and I hear they don't all do the same things, so I'm leery about choosing the wrong one.

Recently my house phone got short circuited by a snow storm and I had to resort to using my cell phone.  I was on a pay as you go plan, which accumulated so much credit that Telus finally decided to let me use that credit if I switched over to a monthly plan instead. Now I don't have to top up every month. But when I turned the cell phone on the other day, I got an automated message from Telus saying I had to top up or I'd lose my balance. I started to reply to them, asking why I  needed to top up when I had already had a message from them recently that told me I didn't need to do that because I had over $......oh wait a minute, how do you type a number into a text message anyway?  I don't have a fancy phone with a built in keypad. I don't have a smart phone, or anything fancy at all.  My phone is the most basic model because, as I said, I don't use it for anything. My hubby uses it as a way to track me down when we get separated in a mall. He calls to ask me where I am.

While I fooled around trying to figure out how to text numbers, (and I still don't know) I got an incoming call from my hubby (he is the only one who has my number). He would have been calling to tell me when to expect the Bell Telephone guy who was supposed to come and string a new line from the pole to the house so I answered the call and immediately lost the text message I was labouring over.

When I finally got land line phone service restored, I immediately went online went online to the Telus site. I'd been without the internet for 3 days by that point, suffering, as one of my Facebook friends implied, from a severe case of withdrawal by that time.  I'm usually good at finding things online, but I discovered Telus are very good at hiding their contact information.  I finally found a chat box, and had a lovely chat with someone who assured me that the message I had received was just an automatic thing and that it would be the last one I got like that. I wasn't going to lose my balance after all. (Darn, what was that person's name in case the money disappears tomorrow and I have to get back to them?) 

I asked, since I had contact with a live person, if my new monthly plan (which gives me 50 messages or texts for the same $10 I've always paid) still included voice mail.  I was asking because I had spotted something on one of their web pages that said "Add Voice Mail" when I was hunting for some contact information.  I had earlier tried to retrieve some voice mail and couldn't get in. The phone was not recognizing the password I'm sure I've always used.  The nice person at the other end quickly decided to reset my password for me, and told me how to access it, and what to do when I did. I disconnected, thinking all was well.  I tried to get into my voice then, as I now had two messages to retrieve, but the password she had given me did not work either. Obviously she must have typed it in wrongly at her end, and I'm going to have to connect with Telus again to straighten that out.

This weekend I was at a party, and even though there where ten of us gathered at one table, several of those were busy socializing on their phones instead of with each other.  I have even seen people actually texting while jumping around on the dance floor, and for the life of me, I don't know how they managed that!  I have a hard enough time getting away from my computer as it is, so I'm pretty sure I'm better off not having such a gadget that kept me connected all the time. Not that I'd ever learn how to use it properly anyway.    

How I went from being so far ahead of others technologically, to being so far behind, is beyond me.  I doubt I'll ever get caught up now.   I've turned into a technological dinosaur. 

Monday, June 4, 2012

Any Port in a Storm

This posting is late, I know, but my internet hasn't been working since the storm last week.

My friend had to go to Brockville on Tuesday (May 29th), and she asked me if I wanted to go for the ride. I had not seen much of her lately so I thought it would be a great chance to catch up. The weatherman had been threatening us with storms since the previous Friday, but once again, we were sitting in sunshine, so off we went. Everything was fine until part way home when the sky to the west started to get dark.

It wasn’t long before we had a light mist of rain, but the sky was getting darker still, and there was lightning in the distance. Then these big splats of rain started to hit the windshield. They were far enough apart still, so, while it was a bit surprising to go from fine mist to big splats, seeing the approaching storm we knew something was coming. We weren’t too far from home by then, so we didn’t worry about it. But as the rain picked up, so did the wind. I noticed the trees really start to move, and said, "Look at the wind!" just as a gust hit the car and my friend grabbed the steering wheel tighter and let out a "Whoa!"

The rain started coming down in sheets, and with the driving force of the wind behind it, it became very difficult to see the road in front of us. But we were just on the edge of the village by then and so we crept forward through this curtain of water, ever so slowly, trying to see where to turn onto our street. There was another vehicle coming out of there, so we waited for it to get out of the way as we were not sure if it was in the middle of the road or not. As we crept down the first block, my friend looked warily at a big tree by the side of the road and said she didn’t trust it. Our silly solution was to zoom under it as fast as we could, just to get clear of it.

We had been discussing whether we would have tea at her house or mine, but the weather decided that for us. There was no way to get from the car to her front door without getting totally soaked, but I have a large overhanging roof by my side door, so we could pull up under that and have tea at my house. Ya sure.
It seems my hubby left the garbage can in just the wrong spot for us to just drive straight in, so my friend angled her vehicle in such a way as to miss that can. She asked if I would be able to get out, and we both looked to the right, and saw a waterfall coming off the roof, just outside the car window. Nope. If I even tried to open the door that water would come right into the car with the next gust of wind. So she tried again, and though I knew I could make it to the door I decided to make sure I had the right key in hand and wait for a lull in the gusting wind. It came. I went. I got to the door, I got the key in, and just as I was turning it, another gust came up and blew the wall of water in such a way that I got soaked from head to foot, all down my back. I shrieked. I’m sure I did, as the rain was colder than expected. I looked back at my friend who I thought would still be safely in the car, laughing at me. but she was already out of the vehicle, and discovering that she had pulled up so close to the garage that it was very difficult to get by the car. I think she shrieked too. By the time we got inside, we were both wet, and giggling.

It didn’t take long to discover that the power was out, and there would be no tea for us that day.
My driveway was full of water, which isn’t too unusual, since my house is the low spot on the street, but then my sidewalk acquired several inches of water too. With the power off, my sump pump wouldn’t be working, so this was not a good thing. I have not only the usual (for our area) indoor sump pump, but also an outside one. There’s an underground river that flows under my garage, but worse than that, the tile drainage also flows into that hole.

I called my son, who lives in another town, to get him to check the internet so he could tell me when the power might come back on. He said 6:45pm. It wasn’t yet 4pm. My hubby called at 4:45pm and when he found out the power wasn’t on, he decided he better come home and look after any possible water situation that might arise. As it turned out, our power was not restored until 1:30am the following morning, while others in our area were not expecting power until at least noon.

I quickly discovered that I had neither cable nor internet, but it was Drop In day at one of the local churches, so I went there for the company after taking a ride around town on my bike to survey the damage from the storm.

There were lots of big branches down, and other trees that had been either uprooted or snapped off. It was reported that we had a tornado, but it turned out that we didn’t. We did have winds or 110km/hr though, and I’ve never seen that much water come down all at once before.

We likely should have been in the basement, but with no power we didn’t get the weather alerts and felt so much safer once we were in the house we were content to sit in the kitchen and watch the storm.

The cable company fixed their problem and we had TV the afternoon after the storm, but I still had no internet. I use Sympatico, so I checked with a few friends who use that too, and theirs was fine. That meant the problem was just mine. So I tried rebooting the modem a couple of times, unplugging and restarting and everything, but nothing worked. My hubby called Bell and they had him check the filter and do a few other things before they decide that the problem had to be at their end after all. They said they would fix it within 24 hours. My hubby asked me the second night if I was suffering from internet withdrawal yet, but apparently I wasn’t as I actually turned down a chance to use a neighbour’s machine earlier in the day. I just knew the e-mail would be piled up to an almost unmanageable amount by the time I got to it again.

The 24 hours passed and still no internet. After calling Sympatico again, they decided to send us a new modem. I doubted that would solve the problem, since I had the computer and the modem unplugged when the storm came through. The new modem didn't help, so another call and a few more tests and they decided they would send a technician Sunday morning.  The techie found a bad port at the switching station and assigned us a new one, but wasn't sure if anyone at Bell worked on that sort of thing on Sundays so said it could be Monday before we got back online. We spent the day away from home on Sunday and when we got back we discovered we were finally reconnected to the world. 

I'd say, considering all the uprooted and damaged trees around here, we got off lucky here.