Tuesday, October 13, 2015

Be Cool about Cold Calls

I often hear people complaining about telemarketers. They don't want the product, but for some reason listen to the spiel.  Then they seem to try to justify why it is that they don't want to buy whatever is being offered at this time. That's two mistakes right off the bat.

In my youth was once a door to door sales person for a short time. Before being put on the street to deal with the public, I was trained in how not to take no for an answer. If you had an excuse for why you didn't want what I was offering you, you were just giving me more to work with.  I was not a scam artist, but apparently the company I was working for at the time was not a legitimate one. They cleaned out their offices and disappeared before I was able to collect my pay.

Telemarketers are today's door to door sales people. They get to call on a lot more people in less time because they never have to leave their chair.

There are a few things I'd like you to remember, when dealing with the telemarketers. Firstly, please remember, these are just people doing a job so they can eat.  I think you have to really need a job to accept one at a call centre. Where else could you work where you would be submitted to such abuse?

Secondly, since they always identify themselves, right off the bat, you know from that moment on whether you are interested in the product or  not. If you are not interested, just say so and hang up. These people are likely paid according to how many calls they complete, and like I said, they need the money. There is no need to be abusive, but there is also no need to listen to what they have to say when you don't want to.  I simply say, "I'm not interested, thanks," and then I hang up. I do not engage them in conversation, or offer any excuse as to why I don't want their product. If the same company calls more than once, ask to be taken off the call list.  By law. they must comply.

Thirdly, just remember that the phone is there for your convenience. If a call isn't convenient to you, don't bother answering it. If you do answer it, to make the darn thing stop ringing, quickly state that you aren't interested, and hang up!  There is no need to frustrate either yourself or the person on the other end. It's much easier to put a receiver down on it's cradle than it is to shut a door, especially if a salesperson has his foot in the doorway.

If  you must amuse yourself, ask a question. It's sometimes fun to throw them off their spiel, just to see if they know anything about the product other than what they are reading.  But really, there is no reason to be rude.  We all need to eat, and at least these people are doing their best to earn a living. For that, you should be grateful.


  1. I used to work at a telemarketing company, and let me tell you, it's not an easy job. The abuse that is heaped upon you some days is unbelievable. You have to learn to not take it personally, it's not you, it's the job that people don't like.

  2. Thanks for commenting. I want people to understand that telemarketers and door to door sales people are just normal folk trying to earn a living and not some kind of evil creature. Neither of us deserved the kind of abuse that was heaped on us.